Terms & Conditions
You, the Earth & Me provides FREE shipping on all Domestic Orders over $150.00 (heavy goods exempted).
WHEN SHOULD I EXPECT TO RECEIVE MY PURCHASES?
Your order will be processed within 24-48 hours and sent via Courier (remote locations and PO Boxes we use Australia Post). We use a Carbon Neutral Delivery System. Turn around is usually 3 - 7 working days (location dependant), however please allow up to 10 working days - as timing is a GUIDELINE ONLY and we cannot be held accountable for circumstances of delays of which occur with the postal system - once your item has been posted. During the BUSY Christmas period please expect delays with the post, items have been know to take double the expected time frame. If ever you would like something EXPRESS SHIPPED, please contact the store directly to arrange this service, as we can only offer regular shipping online.
LOST OR DAMAGED PARCEL POLICY
If a parcel is deemed lost or damaged during transit then please contact us as soon as possible and we will do our best to resolve the issue in a timely manor. Please allow a minimum if 14 working days for us to carry out an investigation.
Under Australian Consumer Law it is not up to us to replace an item of which was posted by us and which was subsequently lost by Australia Post. However out of goodwill we can work with you in helping to recover the missing item, or help obtain compensation for you. Or alternatively you may seek the assistance of the Postal Industry Ombudsman.
WEB STORE - EXCHANGE POLICY
- If for some reason you are not completely satisfied with your purchase, we will gladly issue a store credit or exchange within 14 days of delivery. The item must be returned in new, unused condition in its original package, with a copy of your receipt.
- All exchanges must be pre-approved by YEM. Before shipping back your return, send us an email at firstname.lastname@example.org and let us know which item you are exchanging. We will issue a return slip to be included in your package. Return shipping costs are non-refundable and return shipping fees are the responsibility of the customer. You, the Earth & Me is not held accountable for any loss or damage of items when being returned/exchanged.
- Online purchases may not be exchanged at our brick and mortar location.
- Due to their delicate nature, all of our Vintage Items are final sale.
If an item is deemed faulty, then we (You, the Earth & Me) will endeavour to meet our legal obligations. Dependent on our supplier, this may include providing a replacement product, OR refunding the purchase price (provided that the item is returned within a reasonable time period and a proof of purchase has also been provided).