Terms & Conditions
You, the Earth & Me provides FREE shipping on all Domestic Orders over $150.00 (heavy goods exempted).
WHEN SHOULD I EXPECT TO RECEIVE MY PURCHASES?
Your order will be processed within 24-48 hours and sent via Courier (remote locations and PO Boxes we use Australia Post). We use a Carbon Neutral Delivery System. Turn around is usually 2-5 working days, however please allow up to 7 working days - as timing is a GUIDELINE ONLY and we cannot be held accountable for circumstances or delays of which occur with the postal system - once your item has been posted. During the BUSY Christmas period please expect delays with the post. If ever you would like something EXPRESS SHIPPED, please contact the store directly to arrange this service.
WEB STORE - EXCHANGE POLICY
- If for some reason you are not completely satisfied with your purchase, we will gladly issue a store credit or exchange within 14 days of delivery. The item must be returned in new, unused condition in its original package, with a copy of your receipt.
- All exchanges must be pre-approved by YEM. Before shipping back your return, send us an email at firstname.lastname@example.org and let us know which item you are exchanging. We will issue a return slip to be included in your package. Return shipping costs are non-refundable and return shipping fees are the responsibility of the customer. You, the Earth & Me is not held accountable for any loss or damage of items when being returned/exchanged.
- Online purchases may not be exchanged at our brick and mortar location.
- Due to their delicate nature, all of our Vintage Items are final sale.