Terms & Conditions
You, the Earth & Me provides FREE shipping on all Domestic Orders over $150.00 (heavy goods exempted).
WHEN SHOULD I EXPECT TO RECEIVE MY PURCHASES?
Your order will be processed within 12 hours and sent via Courier. We use a Carbon Neutral Delivery System. Turn around is usually 2-3 working days, however please allow up to 7 working days - as timing is a GUIDELINE ONLY and we cannot be held accountable for circumstances of which occur with post, traffic and public holidays - once your item has been posted.
YOU, THE EARTH & ME - EXCHANGE POLICY
If something isn't quite right and you change your mind, we are happy to accept a return subject to the Exchange Policy below:
- Item(s) purchased online must be returned within 14 days of purchase, together with proof of purchases (this must be in the form of an itemised online store receipt).
-Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels/packaging attached.
-Underwear, Earrings and Cosmetics can not be exchanged.
-Sale items are not eligible for an exchange.
-You, the Earth & Me does not refund for change of mind. Customers however, are entitled to an exchange in-store or online, OR simply a store credit.
-Please note that shipping costs are non-refundable and return shipping fees (for change of mind or exchanges) are the customers responsibility. All returns/exchanges must be sent via a trackable source. You, the Earth & Me is not held accountable for any loss or damage of items when being returned/exchanged.
- Any return/exchangeable items must be pre-approved by You, the Earth & Me prior to shipping. Please email us at firstname.lastname@example.org
* If an item is deemed faulty, then we will meet our legal obligation of providing a replacement product - provided the item is returned within a reasonable time with proof of purchase. If a replacement can not be provided then we will refund the purchase price.