Terms & Conditions
You, the Earth & Me provides FREE shipping on all Domestic Orders over $150.00 (heavy goods exempted).
WHEN SHOULD I EXPECT TO RECEIVE MY PURCHASES?
Your order will be processed within 24 hours and sent via Courier. We use a Carbon Neutral Delivery System. Turn around is usually 2-4 working days, however please allow up to 7 working days - as timing is a GUIDELINE ONLY and we cannot be held accountable for circumstances of which occur with post, traffic and public holidays - once your item has been posted. During the BUSY Christmas period please expect delays with the post. If you would like something EXPRESS SHIPPED, please contact the store directly to arrange this service.
YOU, THE EARTH & ME - EXCHANGE POLICY
If something isn't quite right and you change your mind, we are happy to accept a return subject to the Exchange Policy below:
- Item(s) purchased online must be returned within 14 days of purchase, together with proof of purchases (this must be in the form of an itemised online store receipt).
-Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels/packaging attached.
-Underwear, Earrings and Cosmetics can not be exchanged.
-Sale items are not eligible for an exchange.
-You, the Earth & Me does not refund for change of mind. Customers however, are entitled to an exchange in-store or online, OR simply a store credit.
-Please note that shipping costs are non-refundable and return shipping fees (for change of mind or exchanges) are the customers responsibility. All returns/exchanges must be sent via a trackable source. You, the Earth & Me is not held accountable for any loss or damage of items when being returned/exchanged.
- Any return/exchangeable items must be pre-approved by You, the Earth & Me prior to shipping. Please email us at firstname.lastname@example.org
* If an item is deemed faulty, then we will meet our legal obligation of providing a replacement product - provided the item is returned within a reasonable time with proof of purchase. If a replacement can not be provided then we will refund the purchase price.